Talks naturally
Ribox takes or places calls, chats on WhatsApp and understands requests made in natural language, text or audio.
Ribox
AI operators for your customer conversations.
Ribox answers calls and messages, understands what each customer needs and does what's required in the systems your company already uses: from confirming an appointment to collecting a payment.
Try the voice operator
Book a meeting
Dial this number from your phone (Chilean line, the demo is in Spanish):
600 086 4613
Demo · Operator 01
Voice demo · call and talk to the operator
600 086 4613The screens in the video are functional recreations.
Solutions
Automate the contacts that take the most time today.
Ribox is set up around each company's process, rules and systems. It can handle one specific task or run the whole operational flow end to end.
Use case
Customer support
Support center
Three standard services
Three capabilities. One operation.
The voice and WhatsApp operators talk and guide. The AI Operator also understands the context, works your systems and applies the rules to finish the work each conversation leaves behind.
OPERATOR · VOICE
Voice operator
A natural voice in Chilean Spanish that answers, qualifies, schedules or routes calls. Works on inbound and outbound flows depending on the process.
What Ribox is
A layer of operational intelligence between the customer and the company's software.
AI that turns every conversation into a concrete action.
Understands the context of each case
It doesn't answer in isolation. It identifies intent, gathers background and uses the available information to decide the next step.
Works the company's software
When the flow calls for it, it looks up information, applies rules and takes action inside CRMs, ERPs, ticketing tools, calendars, web platforms and internal systems.
Closes or escalates, with a full trail
Every action is logged. If a case needs a person, Ribox escalates it with the context, the background and everything already done.
Why Ribox
Technology built to execute and scale.
Ribox connects channels, AI capabilities and business systems to complete processes end to end.
From contact to execution
The operator doesn't just answer. It looks up information, applies rules and takes the actions needed to close each case.
On the systems you already have
Ribox works with the software your company already uses, through an API or directly on a platform's interface.
An architecture built to scale
Ribox splits the operation across specialized capabilities to keep control over performance, speed and cost.
From one specific flow
To operations with large volumes of calls, messages and transactions.
An operation, not just a tool
We don't hand over a tool. We design the flow, set its rules and adapt it to the real operation.
Control and traceability
Each deployment defines permissions, rules and escalation criteria. Actions are logged and sensitive cases can require human sign-off.
How we start
From diagnosis to pilot in short cycles.
We validate concrete cases before over-designing. We start small, measure and expand on evidence.
See the five stages and what the client gets
01
Kick-off
We define scope, team, operational goal and success criteria.
02
Data
We review tickets, conversations and the most frequent or costly cases.
03
Design
We design the flow, tone, rules, exceptions and expected behavior.
04
Connection
We connect the systems needed to operate, through an API or the interface.
05
Pilot
We first validate 3 to 5 concrete cases before widening the operation.
Frequently asked questions
The essentials before you start.
Is Ribox a chatbot?
No. Ribox operators talk, but they also look up information, apply rules, work software and complete processes.
Do I have to change my systems?
Not necessarily. Ribox works on the systems your company already uses, through an API or directly on their interfaces.
Do I need APIs?
Not always. When an integration isn't available, the operator can work directly on the software's interface.
Can Ribox operate at scale?
Yes. Its architecture splits functions across specialized capabilities and grows the volume of calls, messages and transactions step by step.
What happens when Ribox can't solve a case?
The case goes to a person with the context, the background gathered and the actions already taken.
Does Ribox replace the human team?
Ribox automates repetitive tasks and defined processes. Exceptions, negotiations and sensitive decisions can stay with the team.
Can it match my company's tone?
Yes. How it speaks, answers and acts is configured for each company's customers, rules and communication style.
How does it protect company information?
Each deployment defines access controls, execution rules, data handling and traceability levels according to the client's requirements and how sensitive the process is.
How is impact measured?
With indicators such as cost per contact, response time, volume handled, resolution rate, errors and operational capacity freed up.
How do we start?
We pick one concrete flow, define its rules and validate its performance on real cases before widening the operation.
Contact
Let's talk about a real flow in your operation.
We review how it's handled today, which systems are involved and which part of the process Ribox could run.
If your email client doesn't open, write to felipe@ribox.cl